Return & Refund Policy

Customers can request a return or size exchange within 7 calendar days from the date of package delivery. All items must be unused, unwashed, and in their original packaging with tags intact.

Once your returned item is received and inspected at our fulfillment facility (within 48 hours of receipt), your refund will be processed immediately.

Refund Timeline: In accordance with Bangladesh digital commerce regulations and SSLCommerz payment gateway protocols, all approved refunds are credited back to the customer's original payment method within 7 to 10 working days:

• Credit / Debit Cards (Visa, Mastercard, Amex): Refund is submitted to the card-issuing bank via SSLCommerz within 48 hours and will reflect on your card statement within 7 to 10 working days.
• Mobile Financial Services (bKash, Nagad, Upay): Refund will be credited directly to the originating MFS account number within 7 to 10 working days.
• Internet Banking / Bank Transfer: Credited to the customer's nominated bank account within 7 to 10 working days.
• Cash on Delivery (COD): Disbursed via bKash, Nagad, or bank transfer within 5 to 7 working days upon verification.

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 24 hours of delivery. We will arrange a free courier pickup from your address and provide a replacement or a 100% full refund within 7 to 10 working days.

Orders can be cancelled free of charge prior to handover to the courier. For cancelled prepaid orders made through SSLCommerz, a 100% full refund will be processed back to the original payment channel within 7 to 10 working days.

To initiate a return, contact our concierge at

support@mustakimglobals.com or call/WhatsApp our support line with your Order ID and photos of the item.